FAQs
Here you will find information on the most commonly asked questions. If you can't find what you are looking for, please don't hesitate to drop us a note and we will get back to you asap
Apparel with a Purpose
FIND YOUR WAY NORTH® is more than just another garment. It's a vision to break the stigma surrounding mental health and Homelessness.
Both founders have been personally and deeply affected. Whilst mental health is slowly starting to garner the support it deserves, there is still so much to be done. Discussions around homelessness still has a long way to go.
Our mission is that a FIND YOUR WAY NORTH® cap, t-shirt, crew or hoodie incites conversation with strangers, builds a movement within our community and inspires change.
So why 10% of Proceeds vs Profit?
As a mission driven endeavour, donating 10% of proceeds means that we will always donate to the charities we are supporting as we are donating based on the value of every purchase vs Profit which often amounts to very little after all associated costs.
Returns & Refunds
We are proud of the businesses we have partnered with to bring our garments to life. In the event an item is damaged or faulty we will look to either accommodate a replacement (same size and monetary value).
Where the item you have purchased is out of stock or on pre-order, we will issue a credit note to be used when the selected item becomes available.
We do not accept returns for change of mind on garment selection, colour of incorrect size selection. Please ensure you refer to the size guide prior to placing your order and review the additional information pertaining to size tolerance.
All returns must be agreed to in writing by FIND YOUR WAY NORTH® within 7 days of receiving your item and must be accompanied with photos of the affected item and a description of the issue. All shipping charges for returned goods must be paid by the returnee. Once the return is agreed, it must be returned within 14 days of delivery, tracked by delivery date.
Sizing Information
Men’s T Shirt Sizing
Size Guide | S | M | L | XL | 2XL | 3XL |
|---|---|---|---|---|---|---|
Body Width (cm) | 47 | 52 | 56.5 | 61 | 64 | 68 |
Body Length (cm) | 70 | 74 | 77.5 | 81 | 84 | 87 |
Women’s T-shirt Sizing
Size Guide | XS | S | M | L | XL | 2XL | 3XL |
|---|---|---|---|---|---|---|---|
Body Width (cm) | 45.5 | 48 | 50.5 | 53 | 55.5 | 58 | 60.5 |
Body Length (cm) | 45.5 | 65.5 | 66.5 | 67.5 | 68.5 | 69.5 | 70.5 |
Unisex Crew & Hoodie Sizing
Unisex Hoodie Sizing | XS | S | M | L | XL | 2XL | 3XL |
|---|---|---|---|---|---|---|---|
Body Width (cm) | 49 | 52 | 55 | 58 | 61 | 64 | 67 |
Body Length (cm | 69.5 | 72 | 74.5 | 77 | 79.5 | 82 | 84.5 |
Trucker & Full Caps
Hat Size: One Size Only
Shipping Information
All orders are dispatched via Australia Post. A tracking number will be issued post dispatch.
Shipping is available within Australia only. Please allow 7-10 days for your order to arrive*.
For international enquiries, please contact us via email at support@fywnapparel.com and we will endeavour to provide you with the best possible, cost-effective solution.
*denotes: whilst we would like you to receive your items as quickly as possible, from time to time, delivery disruptions may be experienced by the carrier for which we have no control over.
For Pre-Orders, please take note of the Estimated availability date. We will update you as soon as your items have been dispatched.
Privacy Policy
FIND YOUR WAY NORTH® is committed to protecting your privacy. We do not provide your personal information to third parties. The information collected is for the sole purpose of delivering the services you have requested, including but not limited to; fulfilling your orders, advising you of upcoming promotions, in stock items etc.
The information we collect: Your name, email address, home or business address, phone number, information about the services you have requested or enquired about. From time to time, you may receive communications tailored to reflect your interest or surveys to garner feedback on our products and services. You will have the option to opt out if you no longer wish to receive email or phone notifications.